Refund policy

Refund Policy - Cancellation and refund is not possible against any orders
To initiate an exchange, please contact our customer service team at shop@genzie.me within 2 days of receiving the item.
Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange.
We reserve the right to not accept a return if;
the product/s are returned after use
 the products are damaged
The exchange once confirmed has to be shipped by the customer with the tracking ID sent to us on shop@genzie.me on the same email thread.
Once we receive the returned item, we will process the exchange within 7-10 business days.
If you have received a defective product, share images at shop@genzie.me and we will get back to you within 24 hours
Exchange can be done on the same product for the size only once.